In a significant leadership shake-up at Eternal Ltd—formerly known as Zomato—Chief Operating Officer Rinshul Chandra has officially stepped down from his position. The resignation, effective April 7, 2025, marks the end of his impactful seven-year journey with the company.
Chandra announced his departure in an internal communication to CEO Deepinder Goyal, citing a desire to “pursue new opportunities and passions” that align with his evolving personal and professional aspirations.
From Product Head to COO: Chandra’s Rise
Rinshul Chandra began his journey with the company in 2018 as Assistant Vice President of Products. Over the years, he rapidly climbed the ranks, later taking charge as Vice President and eventually being appointed COO of the food delivery division.
His contributions played a critical role in shaping Eternal’s operational efficiency and user experience during a time of exponential growth and high competition in the quick commerce and food delivery market.
A Period of Transition for Eternal Ltd
Chandra’s resignation follows closely on the heels of Eternal’s high-profile rebranding from Zomato Ltd to Eternal Ltd, an umbrella identity now covering its four business verticals—Zomato (food delivery), Blinkit (quick commerce), Hyperpure (B2B supplies), and the recently introduced logistics platform, District.
This rebranding signals a broader shift in the company’s long-term vision—moving from a food-tech brand to a diversified technology-led conglomerate.
Recent Layoffs Add to the Unrest
Chandra’s exit comes amid internal turbulence, including the termination of around 600 employees from Eternal’s Zomato Associate Accelerator Program. These layoffs were reportedly driven by automation and increased AI integration into customer support systems, pointing to a broader strategy shift toward leaner, tech-heavy operations.
Other senior exits over the past year include key names such as Hemal Jain (Global Head of Finance), Akriti Chopra (Chief People Officer and Co-founder), and Gunjan Soni (Independent Director), indicating a sweeping leadership revamp.
What’s Next for Eternal?
As Eternal Ltd continues its transformation journey, industry watchers will be closely monitoring its next moves. Will it manage to sustain momentum in the hyper-competitive delivery space? Or will these leadership changes spark deeper internal restructuring?
Rinshul Chandra’s departure marks not just the end of a chapter, but also the beginning of a crucial transition phase for one of India’s most prominent tech brands. His replacement—yet to be announced—will likely play a pivotal role in defining Eternal’s future in the on-demand services landscape.