Desible.ai, a Bengaluru startup that runs agentic AI workflows for banks, lenders and insurers, has raised Rs 32 crore. That works out to about USD 3.7 million in seed funding. Prime Venture Partners led the round, with existing backer Invention Engine participating.
The company will use the money to deepen its agentic AI capabilities and strengthen its compliance infrastructure. Part of it will go into product development and the effort to sell into more institutions.
Voice as the entry point
Desible.ai began with voice AI, which remains its way into the BFSI ecosystem. It is now extending the same platform to WhatsApp, SMS and email. A customer conversation can then start on a call and continue on another channel.
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The platform is built for workflows rather than single conversations. It automates customer engagement, servicing, operations and compliance tasks for banks, NBFCs and insurance companies.
Its live use cases include collections, lead qualification, welcome calling, policy persistence and renewal management, TeleMER checks, claims intimation and cross-selling. In total, the company orchestrates more than 25 agentic AI workflows across revenue, risk, compliance, underwriting, service and claims.
Traction
Desible.ai says its platform handles more than 10 million customer engagements every month. It adds that more than 40 BFSI institutions are either using the platform or evaluating it.
The startup was founded in 2025 by Uttam Tiwari and Omkar Raikar. “Voice AI is our entry point, not our destination,” Tiwari said. “We are building an outcome-driven agentic workflow orchestration platform for BFSI enterprises.”
Why BFSI is a hard market, and a good one
Financial services firms are under pressure to automate work that has been done by large phone and back-office teams. Generative and agentic AI has made that push sharper. These systems can now carry a task through several steps, instead of only answering a single question.
Regulation is the catch. Anything deployed inside a bank or an insurer has to survive scrutiny on compliance, auditability, customer consent and data security. That is the gap vertical AI platforms are trying to fill. They pair automation with the controls regulators expect.
The segment is drawing money from several directions. Navana.ai, another voice AI startup working with BFSI clients, raised Rs 40 crore in a Series A round in September. Arrowhead raised USD 3 million in a seed round in January.