The Maharashtra government has launched the Aggregator Cabs Policy 2025, bringing major changes for app-based cab services. This new policy aims to improve accountability, safety, and transparency in urban transport across the state.
Key Features of the Aggregator Cabs Policy 2025
Driver Cancellations: 10% Fine, Instant Compensation to Riders
If a driver cancels a confirmed ride, they must pay a penalty of ₹100 or 10% of the fare (whichever is lower). This amount will be credited directly to the passenger’s account, ensuring riders are compensated for last-minute cancellations.
Passenger Cancellations: Penalty for Unjustified Cancellations
If a passenger cancels a trip without a valid reason, a penalty of 5% of the fare or ₹50 (whichever is lower) will be charged. This amount will go directly to the driver’s account, addressing driver concerns about frequent cancellations.
Strict Fare Controls and Surge Pricing Cap
Surge pricing is now capped at no more than 1.5 times the standard fare. Discounts during non-peak hours cannot exceed 25%, ensuring fair competition with traditional metered taxis and preventing price wars.
Regional Transport Oversight
Base fares and fare structures will be set by regional transport authorities. The policy also sets a minimum trip distance of 3 km to discourage short-trip refusals and improve service reliability.
Focus on Safety and Driver Welfare
Mandatory Safety Features
All aggregator platforms must have real-time GPS tracking, in-app emergency contact numbers, and thorough driver background verification. These measures are designed to boost commuter safety, especially for women.
Women’s Safety and Ride-Pooling Options
Female passengers can now choose ride-pooling services with only female drivers and co-passengers, offering an added layer of security for women traveling alone.
Driver Benefits and Training
At least 80% of the total fare will go directly to drivers, improving their earnings. Drivers must also undergo training at recognized institutions during license renewal. The policy mandates insurance coverage for both drivers and passengers, and drivers must maintain a minimum fare satisfaction rating of 80% to continue operating.
Boosting Electric Mobility
The policy encourages cab aggregators to gradually add electric vehicles (EVs) to their fleets. The state has earmarked ₹1,993 crore over the next five years to support this transition, with incentives for those switching to EVs until 2030.
Operational and Technical Requirements
- Aggregators must be registered under the Companies Act, the Cooperative Societies Act, or the LLP Act.
- All app-based taxi companies must have a physical office in Maharashtra.
- Platforms must ensure data privacy, prohibiting the misuse of passenger information.
Why This Policy Matters
The new policy addresses long-standing complaints about arbitrary cancellations, fare hikes, and safety lapses. By enforcing clear rules and penalties, Maharashtra aims to create a fairer, safer, and more reliable cab ecosystem for both riders and drivers.