Mumbai’s quick commerce leader Zepto is facing a major challenge. The Maharashtra Food and Drug Administration (FDA) has suspended the food business licence of Zepto’s warehouse in Dharavi. This action follows a surprise inspection that exposed serious violations of food safety and hygiene standards.
What The FDA Found During Inspection
The inspection, conducted under the direction of the state’s food and drug administration minister, revealed several alarming lapses:
- Fungal growth was found on some food items.
- Food products were stored near stagnant and clogged water, pointing to poor hygiene.
- Cold storage units did not maintain required temperatures, risking spoilage.
- Food items were kept directly on wet, dirty floors, increasing contamination risk.
- Expired products were not separated from fresh stock, violating basic safety protocols.
These findings led the FDA to call the situation a clear risk to public health. The agency stated that such conditions showed gross non-compliance with the Food Safety and Standards Act and related regulations.
Immediate Suspension Until Full Compliance
Following the inspection, an immediate suspension order was issued. The licence will remain suspended until Zepto fully complies with all food safety norms and receives clearance from the licensing authority. The facility will remain shut till all contraventions are cleared.
Zepto’s Response
Zepto, operated by Kiranakart Technologies Pvt. Ltd., responded quickly. The company has started an internal review and is working closely with authorities.
Maintaining the highest standards of food safety and hygiene is non-negotiable for Zepto. The company has already initiated an internal review and is working closely with the concerned authorities to ensure full and swift compliance. Zepto is committed to rectifying the lapses identified and strengthening its processes to provide the best and safest quality of products to its consumers. Corrective measures are underway to resume operations as soon as possible.
What’s Next For Zepto?
The suspension is a significant blow to Zepto’s operations in Mumbai, especially as the company competes with other quick commerce players. The FDA has also hinted at more inspections at other Zepto warehouses and similar platforms in the coming days.
Until Zepto demonstrates full compliance with all food safety regulations, the Dharavi warehouse will remain closed. Consumers are watching closely as the company works to regain trust and restore its operations.