India’s Tata Consultancy Services (TCS) has entered a fresh seven-year partnership with Virgin Atlantic to transform the UK airline’s technology backbone. The collaboration will focus on cloud and AI-driven solutions, aiming to make Virgin Atlantic more agile, efficient, and customer-focused.
Building a Modern, Unified Digital Platform
Cloud-First, AI-Powered Solutions
TCS will introduce a cloud-first, AI-powered digital core for Virgin Atlantic. This upgrade will unify the airline’s digital systems, helping it adapt quickly to changing demands and improve operational resilience.
Technology Command Centre for Real-Time Insights
A new Technology Command Centre will be co-created by TCS and Virgin Atlantic. This centre will deliver real-time operational insights, enabling ground staff and cabin crew to make faster, data-driven decisions. Passengers can expect smoother journeys and quicker responses to their needs.
Personalised Experiences and Streamlined Operations
Smarter Travel for Passengers
With over five million passengers flown to more than 30 destinations in 2024, Virgin Atlantic aims to offer hyper-personalised travel experiences. The new digital platform will help the airline tailor services to individual travellers, making each journey more enjoyable.
Efficient Backend Systems
The transformation will also enhance backend operations like crew management, cargo, engineering, and enterprise platforms. TCS will deploy its advanced solutions to increase automation and boost service delivery across these functions.
Indian Expertise at the Heart of Operations
TCS will have a dedicated onsite team with deep knowledge of Virgin Atlantic’s business. This ensures that the technology solutions are closely aligned with the airline’s unique needs and customer expectations.
Supporting Sustainability and Future Growth
Virgin Atlantic is committed to sustainability, having already operated the world’s first transatlantic flight powered entirely by sustainable aviation fuel. The new partnership with TCS will help the airline build a resilient, future-ready digital foundation to support its sustainability goals.
Leadership Speaks
Virgin Atlantic’s leadership emphasises that technology is key to delivering smarter, simpler, and more memorable experiences for customers. TCS, with its two decades of partnership, brings aviation expertise and advanced digital capabilities to the table, helping Virgin Atlantic redefine the future of travel.
A Proud Moment for Indian IT
This long-term partnership highlights the strength of Indian IT on the global stage. TCS’s expertise will help Virgin Atlantic become more innovative and customer-centric, setting new standards for the airline industry. This collaboration marks a significant step forward for both companies and promises exciting changes for travellers in the years ahead.