Gurugram-based fintech giant MobiKwik has announced a significant leadership reshuffle by promoting Saurabh Dwivedi to the role of Chief Technology Officer (CTO). This strategic move comes as the company intensifies its focus on artificial intelligence (AI) to drive product innovation, improve customer experience, and scale operations across diverse financial services.
Saurabh Dwivedi: A Veteran Tech Leader at the Helm
Saurabh Dwivedi joined MobiKwik in August 2023 as Senior Vice President of Engineering for the payments division. With over 20 years of experience in technology leadership, Dwivedi has been instrumental in building high-performing engineering teams, enhancing platform scalability, and spearheading new product development. His prior stints include a key leadership role at MakeMyTrip, where he scaled their technical infrastructure, as well as roles at American Express India and Satyam Computer Services.
Dwivedi holds a B.Tech in Computer Science and Engineering from GGSIP University, Delhi, and has completed an advanced business analytics course at IIT Mumbai. As CTO, he now leads engineering efforts across four critical verticals: Payments, Financial Services, Core Platform, and Infrastructure & Information Security.
Driving AI-Powered Innovation at MobiKwik
Under Dwivedi’s leadership, MobiKwik is doubling down on AI as a strategic growth lever. Key initiatives include:
AI-assisted product development to accelerate innovation
Efficient collections to improve revenue cycles
Enhancing customer delight through intelligent automation
Dwivedi emphasizes building a unified yet flexible technology infrastructure that supports MobiKwik’s diverse business lines—from consumer payments at scale to rapidly growing credit services and emerging verticals like wealth management and payment gateways.
“MobiKwik has evolved into a diverse fintech platform operating at different stages of maturity. My focus is on maintaining reliability and driving innovation to serve our users better,” said Dwivedi.
Strengthening Offline Payments Leadership with Dhruv Wadhera
Alongside Dwivedi’s promotion, MobiKwik has elevated Dhruv Wadhera to Senior Vice President of Offline Payments. Wadhera has been leading MobiKwik’s offline payments vertical since June 2023, focusing on expanding the company’s footprint in smaller towns and rural India.
With over 20 years of entrepreneurial and leadership experience, including senior roles at Zomato, Wadhera is passionate about empowering MSMEs and small businesses across Bharat, which are central to India’s digital payment revolution.
“The offline payments space presents enormous opportunities to bring accessible financial solutions to every small business, from remote villages to small towns,” said Wadhera.
MobiKwik’s Vision for the Future
Bipin Preet Singh, Co-founder, MD & CEO of MobiKwik, praised the leadership qualities of both Dwivedi and Wadhera:
“As we scale new heights, it’s vital to have strong leaders at the helm of technology and distribution. Both have demonstrated the acumen to serve our users with excellence, build with foresight, and lead with integrity.”
MobiKwik’s dual focus on AI-driven digital innovation and offline payments expansion highlights its commitment to inclusive growth—catering to urban digital consumers as well as Bharat’s emerging markets.
Why This Matters for India’s Fintech Landscape
India’s fintech sector is witnessing rapid transformation, with AI and digital payments at the core of this evolution. MobiKwik’s leadership upgrades and technology focus position it well to compete aggressively and innovate continuously in a crowded market.
By strengthening its engineering leadership and expanding offline payment solutions, MobiKwik aims to deepen financial inclusion, improve customer experiences, and accelerate revenue growth—supporting India’s vision of a truly digital economy.
In summary, MobiKwik’s elevation of Saurabh Dwivedi to CTO and Dhruv Wadhera to SVP signals a strategic push towards AI-powered innovation and offline market penetration. These moves underscore the company’s ambition to lead India’s fintech revolution by blending cutting-edge technology with a deep understanding of India’s diverse payment ecosystem.